Opportunity: Service Desk Technician 1

Title Service Desk Technician 1
CategoriesInformation Technology
Corporate LocationNelsonville, OH
Job Information

Company: Rocky Brands, Inc.

Job ID: 1406

 

Rocky Brands, Inc. [NASDAQ: RCKY] designs, develops, manufactures and markets premium quality Outdoor, Work, Western, Duty and Military footwear as well as Outdoor and Work apparel and accessories. The Rocky Brands family of brands includes owned brands ROCKY, GEORGIA BOOT, DURANGO, LEHIGH and the licensed brand MICHELIN Footwear.

 

Individuals with disabilities seeking reasonable accommodations during the application process should contact the Human Resources Department at 740-753-9100 extension 2607.

 

POSITION SUMMARY:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:

  • Administer end-user workstations and support end-user activities.
  • Investigate user problems and identify source; determine possible solutions; test and implement solutions.
  • Install, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; add, upgrade and/or configure disk drives, printers and related equipment.
  • Perform software and application installations and upgrades.
  • Maintain software and cloud services licenses for departments and organizations.
  • Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational issues.
  • Maintain confidentiality regarding the information being processed, stored or accessed by the end-users on the network.
  • Assists personnel of other departments as a technical resource.

 

A well-qualified candidate will possess:

  • High School Diploma or equivalent required.  Associate’s Degree from a two-year college or technical school in a related field preferred.
  • Information Technology skills, including Microsoft Office, Windows, TCP/IP and VPN.
  • Ability to communicate technical information to non-technical personnel.
  • Ability to install, configure and maintain personal computers, networks and related hardware and software.
  • Knowledge of computer and/or network security systems, applications, procedures and techniques.
  • Ability to identify and resolve computer system malfunctions and operations issues.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications.
  • Physical Requirements: Normal, corrective vision range; ability to see color and distinguish letters, numbers and symbols.  Frequently required to sit, stand, walk, talk, hear, bend, crawl and reach.  Ability to reach with hands and arms.  Occasionally lift and/or move up to 50 pounds.

 

An EEO / AA Employer – M/F/vets/disability

Rocky Brands, Inc. is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit.  We are committed to complying with Federal, State and local laws providing equal employment opportunities, as well as all laws related to terms and conditions of employment.  This company desires to keep a work environment free of sexual harassment or discrimination based on race, religion, ethnicity, national origin, sexual orientation, gender identity, physical and mental disability, marital status, age and any other status protected by Federal, State or local laws. 

 

Individuals with disabilities seeking reasonable accommodations during the application process should contact the Human Resources Department at 740-753-9100 extension 2607.  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AA/EOE
@RockyCareers