Opportunity: Order Support Representative

Title Order Support Representative
Categories Customer Service
Location Nelsonville, OH
Job Information

CAREER OPPORTUNITY ANNOUNCEMENT

Rocky Brands, Inc. [NASDAQ: RCKY] designs, develops, manufactures and markets premium quality Outdoor, Work, Western, Duty and Military footwear as well as Outdoor and Work apparel and accessories. The Rocky Brands family of brands includes owned brands ROCKY, GEORGIA BOOT, DURANGO, LEHIGH, CREATIVE RECREATION and the licensed brand MICHELIN Footwear.

Job Title:      Order Support Representative

Posting Date:  September 19, 2017

Location:         Nelsonville, OH

 

Individuals with disabilities seeking reasonable accommodations during the application process should contact the Human Resources Department at 740-753-9100 extension 2607.

 

POSITION SUMMARY:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:

  • Answer Business to Business and Consumer calls.
  • Communicate clearly with customers via the phone and chat concerning orders, returns, shipments and products.
  • Maintain working product knowledge of footwear, apparel and accessories.
  • Quote customer pricing, availability and delivery.
  • Call customers when necessary to advise of shipment delays and/or information necessary to process orders.
  • Initiate orders for correcting errors (shortages, wrong item shipped, etc.)
  • Determine warranty eligibility and generate return authorization numbers for customers as needed.
  • Work with customers on EDI reports with errors such as pricing, cross references and new locations.
  • Maintain communication with customers and sales reps in regards to orders, returns and issues.

A well-qualified candidate will possess:

  • Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint and Outlook
  • Ability to read and comprehend instructions, correspondence and memos.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees for the organization.


An EEO / AA Employer – M/F/vets/disability

Rocky Brands, Inc. is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit.  We are committed to complying with Federal, State and local laws providing equal employment opportunities, as well as all laws related to terms and conditions of employment.  This company desires to keep a work environment free of sexual harassment or discrimination based on race, religion, ethnicity, national origin, sexual orientation, gender identity, physical and mental disability, marital status, age and any other status protected by Federal, State or local laws. 

Individuals with disabilities seeking reasonable accommodations during the application process should contact the Human Resources Department at 740-753-9100 extension 2607.  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

AA/EOE
@RockyCareers